Support and contact
Email support@pagewide.site. Every message is read by the maker. For a lost download link, use your Gumroad receipt or your Gumroad library. For a refund, write from the email address you bought with.
Report a problem
A good report gets a faster fix. Please include:
- Your Pagewide version, from Pagewide › About Pagewide.
- Your macOS version, from Apple menu › About This Mac.
- What you did, what you expected, and what happened instead.
- If the problem is with one file, the file itself or a small copy that shows the same thing. Remove anything private first.
Lost your download link?
Your purchase is in your Gumroad receipt email, and in your library on Gumroad if you have a Gumroad account with the same email address. Both have the download. If you can't find either, email support with the address you used at checkout.
Updates
Updates are free. Download the newest version from the same Gumroad link, quit Pagewide, and replace the copy in Applications. The release notes list what changed.
Refunds
Purchases are handled by Gumroad. To ask for a refund, email support from the address you used at checkout and say what went wrong. If it is a bug, we would like to fix it too.
Before you write
- Help covers themes, Smart References, split view, shortcuts and large files.
- Make Pagewide the default app for .md files.
- How Pagewide fits wide tables.
Questions
I have a new Mac. Do I need to buy Pagewide again?
No. There is no license key or account, so download Pagewide again from your Gumroad link and install it on the new Mac.
Pagewide says a file is not text. Why?
Pagewide treats a file with a NUL byte in its first 8 KB as binary and offers Show in Finder instead. If you think the file is text, send it to support and we will look.